TERMS OF SERVICE

We love our work and happily do just about any cleaning to help our customers.  On the other hand, to maintain a high standard of quality, there are some limitations on what we can do:

  1. We reserve the right to cancel any service for any reason. Racism, sexism, or disrespect towards our staff will result in immediate and permanent termination of service.
  2. Since cleaning is a very personal and human service, we realize that occasionally an area may not be cleaned to your satisfaction. We are unable to offer a refund, but J A Reliable Cleaning LLC will happily re-clean any area that you are not satisfied with. Just let us know of any issues or concerns within 24 hours of your cleaning and we will do our best to make it right.
  3. To ensure quality service for all valued clients, J A Reliable Cleaning LLC cannot specify exact arrival times. Arrival windows allow our professional house cleaners to handle all the variables of each day and each home without affecting the promises we make to you
  4. You have multiple options for providing J A Reliable Cleaning LLC access to you home: The most convenient method is to leave a key to your residence with J A Reliable Cleaning LLC. Your key will be kept safe and secure in our key safe. All keys are coded for security and will never have your name or address attached to them. If you have an alarm system, please give access instructions to us
    • For your safety, we do not return keys by mail. We ask that customers come to our office and present a picture ID before a key will be released. If it is not possible to leave a key with J A Reliable Cleaning LLC, you may meet the service provider at your residence. Please refer to the Cancellation Policy should J A Reliable Cleaning LLC be unable to access your home during the preset arrival window. If neither of the above is possible, please make alternate arrangements with us.
  5. The health of our staff is paramount. We do not allow our staff to:
    • climb heights beyond what’s reachable on a three-step ladder;
    • We cannot move items weighing more than 25 pounds;
    • clean biohazard substances (including animal or human waste);
    • clean areas infested with insects;
    • clean areas with mold;
    • We do not clean animal/human feces, urine, vomit, blood or other similar bio-hazard materials;
    • We clean “living space” only, which is the area in a home or facility that has air conditioning.
    • We cannot touch or move firearms in order to clean an area. Clients who own firearms should move them to an area we do not clean;
    • perform any other tasks that may jeopardize their health or safety.
  6. J A Reliable Cleaning LLC never requires you to tip, but it is a powerful way to say thanks to your professional cleaners. Even posting an online review expressing your appreciation for their service can mean a great deal.
  7. We do not assume liability for the health and safety of your pets. While we are very mindful and careful about your pets, you are in the best position to ensure their safety and well-being.
  8. J A Reliable Cleaning LLC uses safe and reliable professional-grade cleaning supplies to clean your home. However, if you own special products that you would like to have used on particular surfaces, we are happy to accommodate your request. Please contact our office to discuss prior to your cleaning so we might provide instructions to your professional house cleaner.
  9. Our maids exercise reasonable care when cleaning. We do carry insurance for damage or breakage caused by our maids. We are not liable for damage that is caused by “normal wear and tear,” improper installation of an item(s), or artwork, collectibles or family heirlooms valued over $200 and that is not disclosed during the time of making the appointment. If any damage or perceived damage is noticed after the maids have left, the customer must notify J A Reliable Cleaning LLC within 24 hours of any problem that may have occurred at the address during that day and time of the scheduled cleaning. We will do our best to resolve the problem and devise a reasonable solution. These items include but are not limited to the following examples:
    • Carpet & Rug Snags – Carpet snags result from exposed loops caused by normal wear and tear, moving furniture, etc., which are snagged by a vacuum roller brush. We use Panasonic and Shark vacuums that are set to industry standards (which cannot be adjusted). To limit snags or fraying, we will try our best not to go near the bad areas of carpeting/rugs.
    • Broken Blinds – Customers should be aware of some inherent risks each time your blinds are cleaned. Blinds will become brittle from daily exposure to the sun and aging, and strings/chords will weaken over time resulting in breaks.
    • Improperly hung pictures/decorations/mirrors – If these items are securely/properly attached to the wall, they should not fall when the item is dusted/wiped.
    • Artwork, Collectibles, or Family Heirlooms valued over $200 – These items are expensive and/or impossible to replace. In that case, we do not assume the risk of cleaning such items. It is the customer’s responsibility to inform, in writing, of any item(s) that fall into this category.
    • Woodwork, Vintage/Antique Wood Furniture, Un-finished & Furniture with Special Instructions – Please let us know during your booking if your woodwork, wooden furniture or vintage wooden furniture is not sealed or is made of another material other than actual wood. Please discuss your furniture care needs with specifications as per item if they need special attention in any way. If you would like to supply your own cleaning product(s) for your specific piece(s) of furniture, leather furniture, pianos, etc., please notify us via email or mail of the preferred product(s) you will provide us with.
  10. We need electricity and water! If your utilities are turned off, we will gladly reschedule for when they are back on.
  11. If the home is in bad shape – broken glass, mountains of clutter, or “hoarder’s living space” – we can most likely bring it to a livable/ habitable standard. However, the end result will not be comparable to the level of cleanliness we can achieve in a standard home. Because of that, we will discuss this issue before starting the job and upon arrival onsite. We will photograph before and after for potential sharing and strategizing within our company on how to best approach the cleaning. We may use the photos of our work on our social media – without any of your identifiable information in the photo, e.g., a sink, a stove, a vacant space, etc.
  12. We carefully plan our appointments, and any last-minute cancellations or rescheduling are very disruptive and result in losses to the company and our staff. Because of this, we have a 48-hour $100 cancellation/ rescheduling fee. Occasionally we can waive it when we can replace the appointment with another one or if there is a serious reason for the cancellation.
    • Recurring services are priced at a discounted rate. Should you choose to cancel recurring service after only one cleaning, please note that our regular One-Time Cleaning charges will apply.
  13. When retaining J A Reliable Cleaning LLC, you agree not to solicit for hire any staff member introduced to you by J A Reliable Cleaning LLC for any home-related services. We spend much time and resources finding, interviewing, checking references and backgrounds, and training our maids. When hired, they sign an agreement barring them from performing any home-related service for any of our past or present customers. However, if you do wish to employ a staff member directly, please discuss this matter with the owner, Jose. If you are found to have solicited one of our staff, please be advised that our referral/training fee is $5,000 per hired employee. We consider our employees our most valuable asset and charge accordingly.
  14. You agree to defend, indemnify and hold harmless J A Reliable Cleaning LLC and its subsidiaries, agents, licensors, managers, and other affiliated companies, and their employees, owners, contractors, agents, officers, and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from (i) your use of any cleaning services received by you and performed by J A Reliable Cleaning LLC’s representatives; (ii) any alleged or actual loss or damage to property (including your residence), resulting from the performance of the J A Reliable Cleaning’ LLC cleaning services.
  15. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, J A RELIABLE CLEANING LLC DOES NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE CLEANING SERVICES, INCLUDING THE CLEANING SERVICES PERFORMED BY SUPERB MAIDS’ REPRESENTATIVES, OR ANY LOSSES OR DAMAGES THAT MAY RESULT THEREFROM. THE SERVICE, INCLUDING OUR CLEANINGS, ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. USE OF THE SERVICE IS AT YOUR OWN RISK. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, WORKMANLIKE QUALITY, OR NON-INFRINGEMENT. WITHOUT LIMITING THE FOREGOING, SUPERB MAIDS, ITS SUBSIDIARIES, AND ITS LICENSORS DO NOT WARRANT THAT THE SERVICE IS ACCURATE, RELIABLE OR CORRECT; THAT THE SERVICE WILL MEET YOUR REQUIREMENTS; OR THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE.
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